We are open all year round, 7 days a week!

Winter Hours
From 1st October 2025 to 31st March 2026, we are open from 10:00 to 16:00 every day, with last admission at 15:00. Our Wildheart Café is open from 10:00 to 15:30 every day, with last food orders at 14:30.

Summer Hours
From 28th March 2026 to 27th September 2026, we will be open from 10:00 to 17:00 every day, with last admission at 16:00.

We are closed on Christmas Day and Boxing Day.

Use the current enquiry form to get a quote for your group.
https://wildheartanimalsanctuary.org/visit/education/group-booking-form/

For guided tours and workshops the minimum group size is 12*.
*If you have a smaller group than this please still get in touch as we can offer bespoke smaller packages.

The maximum group size depends on the type of visit you are booking.

Self-guides: We can accommodate large group size self-guided visits, however school/group staff must remain with students at all times throughout the day and manage behaviour accordingly.

Tours: We split larger tour bookings into groups of around 30.

Workshops: For large workshop bookings we will split the group into smaller groups, the sizes depend on the content and resources needed for the workshop.

Any age! We have accommodated visited from nurseries all the way up to higher education visits.

All bookings have one free adult per five paying children.
Self-guided visit: Entry to the Sanctuary for the day from 10:00am till close.
Tours: Entry to the Sanctuary for the day from 10:00am till close, plus a 90 minute guided tour of the Sanctuary – this can be themed to meet curriculum needs.
Workshops: Entry to the Sanctuary for the day from 10:00am till close, plus a workshop (timings and themes bespoke to your booking)

The sooner the better, especially if your booking falls within our peak season (March-October).
Generally we like bookings to be made 2-4 weeks in advance minimum. But we are equipped to take some last minute bookings.

If you are going to be enquiring about a last minute booking then please also phone the office after filling out the enquiry form:
https://wildheartanimalsanctuary.org/visit/education/group-booking-form/
01983 403 883 ext 124

We have a number of different picnic areas including a large undercover seating area. In poor weather schools may also use the PLUTO room.
All rubbish from packed lunches must be disposed of by the group.

We are an all-weather attraction and unless we close the Sanctuary due to high winds we can always continue with visits. There are a number of different sheltered areas across site that we can use to still see a large majority of the animals. We also encourage all groups to visit wearing weather appropriate clothing.

Yes! We offer free RECCE visits to teachers and group leaders looking to book a trip.

Yes, when we email you to send you the booking form for your visit we will also send the appropriate risk assessment. You can also find a QR code link to our current risk assessment for school visits in the Educator’s Guide.

We have a section on our booking form dedicated to capturing information about how we can tailor your visit to mee your groups needs. Our staff have lots of experience with varying levels of additional needs and disabilities. If you have specific requirements and would like to chat to someone from the team please ring us on: 01983 403 883 ext 124.